At blivax.xyz, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we are happy to offer a return or exchange in accordance with the guidelines below. Please take a moment to review our Return Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be unused, in the same condition as when it was received, and in its original packaging.
  • Any items that were marked as “final sale” or “non-returnable” are not eligible for return.
  • Products must be purchased directly from blivax.xyz. Items purchased from third-party sellers or other platforms are not eligible for returns or exchanges under this policy.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  • Contact our customer service team at [email protected] to initiate the return process.
  • Provide your order number, the reason for the return, and any relevant images (if applicable) to support your claim.
  • Our team will guide you through the return procedure, including how to send the product back to us.
  • Please make sure to package the items securely to avoid any damage during return shipping. blivax.xyz is not responsible for items lost or damaged during return shipping.

3. Refund Process

Once we receive your returned item, we will process your refund. Please note the following:

  • Refunds will be issued to the original payment method used for the purchase.
  • The amount refunded will exclude any shipping or handling fees paid during the original purchase.
  • We may take up to 14 business days to process the refund after receiving the returned item. You will receive an email notification once your refund has been issued.
  • If the return does not meet the eligibility criteria outlined in this policy, the item will be sent back to you, and no refund will be issued.

4. Exchange Policy

If you wish to exchange an item, the process is similar to a return. However, exchanges are subject to product availability. If the item you would like to exchange for is out of stock, we will offer a refund instead. Please contact customer service at [email protected] for more information on exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective product, please follow these steps:

  • Contact our customer service team immediately at [email protected]. Provide your order number and photos of the damaged or defective item.
  • We will arrange for a replacement or full refund, depending on your preference.
  • Returns for damaged or defective items are fully covered by blivax.xyz, and no return shipping fees will be applied.

6. Non-returnable Items

Certain items cannot be returned, including but not limited to:

  • Gift cards
  • Downloadable software or digital products
  • Perishable goods
  • Items that are custom-made or personalized
  • Items that have been used, opened, or worn (unless defective)

Please review the product page before purchasing to check for specific return restrictions.

7. Shipping Costs for Returns

Unless the item is defective or the wrong item was sent, the cost of return shipping will be your responsibility. blivax.xyz does not cover the cost of return shipping for items that are returned for reasons other than damage or defect.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for items returned to blivax.xyz. We cannot guarantee that we will receive your returned item without proof of tracking.

8. International Returns

If you are returning an item from outside the country, you may be responsible for customs duties, taxes, and import fees. These fees are non-refundable. We recommend checking with your local customs office for details on potential fees before making a purchase.

9. Return Exceptions

Please note that some items may be subject to different return policies due to the nature of the product. These may include items that have special care requirements or are seasonal in nature. Always check the product description for additional information on return exceptions.

10. Changes to the Return Policy

blivax.xyz reserves the right to modify or update this Return Policy at any time. Any changes to the policy will be posted on this page, with the updated date indicated at the top. We encourage you to review the policy periodically to stay informed about any changes.

11. Contact Information

If you have any questions or concerns regarding this Return Policy, please don’t hesitate to contact us:

  • Address: 1511 Plainfield Rd, Crest Hill, IL 60435, United States
    Phone: +17792258608
    Email: admin@blivax.xyz

Our customer service team is available from Monday to Friday, 9:00 AM to 5:00 PM (local time).

12. Customer Satisfaction Guarantee

At blivax.xyz, your satisfaction is our top priority. If you are unhappy with your purchase for any reason, we are committed to providing you with a hassle-free return and refund experience. We strive to resolve any issues promptly and ensure that our customers have a positive experience with our brand.

Thank you for choosing blivax.xyz. We appreciate your business and look forward to serving you again.